Coupang's major services became temporarily inaccessible early on the 9th, causing broad inconvenience to users ranging from online shopping to food ordering, video streaming, and delivery operations. The outage was resolved after approximately 2 hours and 30 minutes, but the simultaneous problems across multiple services have drawn attention to the cause.

■ Simultaneous Access Outage Beginning Around Midnight

Around midnight, access problems occurred in the mobile applications and websites of Coupang, Coupang Eats, and Coupang Play. Users experienced issues where the services would not load proper screens after launching, or messages appeared instructing them to check their internet connection.

The outage was not limited to the shopping service used by general consumers. Errors also occurred in Coupang's logistics-related systems, affecting the actual delivery work sites. In particular, drivers who needed to register delivery completions in the computer system after finishing deliveries were unable to proceed with the authentication process.

At some sites, workers initially suspected problems with their internet connection and checked communication status, but it was reported that while other services worked normally, errors occurred only in Coupang-related systems.

■ Gradual Recovery... "Purchasing Functions Remained Difficult"

As time passed, some functions gradually became accessible, but full normalization required more time. Around 1 a.m., the Coupang app's main screen began to display, but errors repeatedly occurred when navigating to individual product pages or logging into accounts. Even when the initial screen could be accessed, major functions needed for actual purchases remained difficult to use.

■ Cause of Simultaneous Outage "Requires Separate Confirmation"

This outage also drew attention in that multiple Coupang services were affected at around the same time. Problems appeared in shopping, delivery, and online video streaming services, and even extended to the logistics system, causing inconvenience not only to users but also at work sites.

However, the mere fact that errors occurred simultaneously across multiple services does not allow a definitive conclusion that a specific server or common computer network was at fault. The precise technical cause requires separate confirmation.

The access outage was reportedly resolved around 2:30 a.m. The service instability that began around midnight continued into the early morning hours.

This case demonstrates that a service outage at a large platform can affect not only consumer convenience but also actual operations such as delivery. How the cause of the outage and measures to prevent recurrence will be explained is also a matter of interest.

■ Coupang: "Temporary Error During Service Upgrade Process"

Coupang posted a notice on its website announcing the resolution of the access error, stating: "Hello, this is Coupang. A temporary error occurred across Coupang's overall services during a service upgrade process on October 9, but this has been resolved and services are now available for normal use. We apologize for the inconvenience caused to your service use. We will strive to become a Coupang that works harder for our customers' satisfaction. For service-related inquiries, please contact us through the Customer Center (in the app: My Coupang > Customer Center > Contact Us, or by inquiry phone) and we will assist you."

[This article was reconstructed based on the provided content regarding the access outage, and the technical cause of the outage and the company's official position were not separately confirmed. AI assistance was used in the writing of this article.]